Here are a few things I hate:
- making meticulous plans and having them fall apart
- being disrespected
- having my time wasted
- being disappointed by people/a company which has never disappointed me before
Now that we've got that out of the way, I'll explain to you how all of the above happened to me on Friday, and why I'll subsequently never set foot in Urban Textures salon in Scarborough again.
In recent posts, you may have remembered me alluding to some new, exciting thing I was going to do with my hair. I didn't just have you all waiting in suspense - the husband, my mother, and my best homegirls were all waiting with bated breath to see what look I was going to reveal this weekend. I'll just cut to the chase and say that when I walked into Fashionably Late on Friday night, everyone was like, "Oh...that's it?" Here's the story:
Two weeks ago, I contacted my go-to salon, Urban Textures (Scarborough location) to set up a hair appointment. No spots were available for me on the Saturday I requested, so I ended up moving the appointment to this past Friday. Thursday afternoon, I got a courteous call to confirm that I would be arriving for my 6pm appointment. Now, imagine my surprise when I received a call Friday at noon, asking if it would "be better" for me to come on Wednesday of this week. I politely explained that if Wednesday was better for me, I would have booked on Wednesday. I needed my appointment, and had booked well in advance. The caller stated that there had been a mix-up with the stylist, but there would be no problem with me keeping my 6pm appointment.
I headed out of work later that afternoon, and made the stop-and-go trek across the 401 to Morningside. I arrived at the salon at 5:30, checked in, and waited for my stylist. A few minutes later, she came and introduced herself (we'll call her Margo). We discussed my plans - to get a bright, sunshiny, multi-dimensional colour similar to Tanika Ray's:
We went to the colour bar, looked at various swatches, and picked out the dyes. I got dressed in my salon cape and got a fresh glass of orange juice. Margo mentioned she just had to finish a client's blow dry job, and she would be right with me. Here's where the clock started ticking and things got funky.
I noticed that there was a family of about 5 who were all in various stages of getting their hair done. Margo was tending to a few, and another stylist (let's call her Tina) was tending to the others. As everyone flitted about with this family and ignored me, I realized what must have happened. It was confirmed for me when I heard the Mama Bear of the family say to Tina, "Thanks so much for taking us on short notice!" DING DING DING!!! Urban Textures figured they would try to bump me, one lowly customer, to make room for the last-minute booking of 5 clients. Mo' money = mo' problems, so they tried to fix the problem by trying to get me to move to Wednesday. I started getting hot, and at about 6:50, I was about to take off my cape and hit the door. All of a sudden, Margo looked over and was jolted back to the reality of my presence. I saw her pull Tina and the front desk girl into a pow-wow, with all of them nervously looking at me while they spoke. Mama Bear and her crew were finally heading out the door, when Margo came to speak to me.
"I'm SO sorry for the wait," she began. "So, it's 7pm now. We close by 9pm, and I leave soon... Unfortunately, I won't be able to start your colour, but we WILL do a wash and style for free (insert big Kool-Aid smile here)!"
"A wash and style....for free." I repeated. She nodded excitedly, waiting for me to jump out my chair and praise God that I wasn't going to come out of pocket. I think I said it again. "A wash and style, for free." I felt myself getting so mad that I bypassed yelling and cussing mode, and was going into silent mode. When Margo began babbling about rescheduling my appointment to later in the week or next weekend, I cut her off and let her know that wasn't possible. I was going on my honeymoon. When she started babbling about me coming in first thing the next morning, I let her know that wasn't possible either. I was going to London to visit my sick cousin. I let her know that this is all why I booked my appointment for the date it was set for. I could see on her face that she felt horribly, and tried to give me a hug. I'm not a hugger, especially with strangers who have wasted my time, so that didn't go well. She quickly hurried off to pow-wow with Tina again to "see what they could do."
After a minute or two, Tina came over. She apologized. She rolled her eyes and started badmouthing Margo. She offered me a free deep treatment in addition to the wash and style to make up for my lost time. I let Tina know that I would accept the free services, but they in no way made up for the fact that I did not get what I came for. I let her know the only reason I was accepting the service was that I had somewhere to be later that night, and had no time now to go home and style my hair properly. The apologies went in one ear and out the other while she did my hair. Other customers seemed to be waiting for me to blow up, probably hoping they'd be able to submit a ratchet video to Worldstarhiphop.com, but I was so mad, all I could do was be silent. I get like that sometimes. Plus, I knew that making a stink wouldn't do anything to make an impact. That's why I chose to stay silent, and planned to vent with this blog post, and with the phone call and email that the owner, Christos Cox, will be receiving from me on Monday.
About an hour later, I left the salon with a free, fresh blow-out and flat iron. However, Tina continued to annoy the hell out of me by trying to sell me $80 worth of product "to take on my honeymoon" (I guess she wanted to help me spend my extra money), and by letting me know once she was finished that my hair needed a trim, which she promised to do when I came back for my colour. Which will be never.
Here's my before:
And here's my after:
Don't get me wrong - I worked the hell outta that flat iron at Fashionably Late, but the point is, it wasn't what I wanted.
As I mentioned at the start of this novel of a post, I hate plans falling through. I hate being disrespected. I hate my time being wasted. And I hate being disappointed by someone who has never disappointed me before. All of my past visits to Urban Textures in Scarborough (there is also a location in downtown Toronto on Gerrard) have been amazing. I've sung their praises and referred other friends and acquaintances there as well, but after this episode, all of that will come to an end. You've gotta give the good with the bad, so this is a story that people will also hear if they ask for my thoughts on this salon. Christos will need to educate his staff on the proper way to handle clients, and remind them that chasing after quick money won't always end well. Hopefully Mama Bear and her cubs will become consistent clients at Urban Textures Scarborough, because they've lost me.
Have you ever had a terrible experience at a salon? Did you ever go back? And since I still need a colour done, any recommendations on where I should go?