So, I just got off the phone with Christos Cox, owner of Urban Textures Salon. After playing a bit of phone tag, I finally got a hold of him and let him know about my recent experience at his salon - if you missed it, here ya go.
I have to say, Christos is a true professional in how he handled the situation. He allowed me the time to detail the story, and relayed back what I said to ensure that he understood clearly. Never once did he minimize my concerns, as so often happens when a customer files a complaint with a business. I let Christos know that his other staff, namely a stylist named Jody (real name, no alias) has always treated me right, so at the very least, a few people could stand to learn from her. Here's the kicker though - it seems that Margo has another similar incident under her belt, so this is likely the end of the hair grease and hot comb train for her. Meh. I don't feel bad.
Christos has offered me the full service that I originally came in for, and after speaking to him today, I will likely take him up on that offer once I get back from honeymooning. After that, we'll see what happens. Y'all know how hard it is to find a good salon that does what you want and does it well, without murdering your wallet. However, the respect that I'm due as a client is worth much more to me. I'll give Urban Textures a chance to make this right, but after that, I'll be much more selective. I work hard for my money, and lost time can never be found. Respect that, and we're good to go.
Thank you, Christos!